Our Store Policies

Refund Policy

Australian Consumer Law Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, which forms Schedule 2 to the Competition and Consumer Act 2010 (Cth) (ACL). If you are an Australian consumer for the purposes of the ACL, you are entitled to replacement or store credit for a major failure and compensation for any other reasonably foreseeable loss or damage. Nothing in these terms excludes any right, guarantee or warranty you’re entitled to by law, however we do exclude all other guarantees, conditions and warranties to the maximum extent permitted by law. We also specifically exclude liability for negligence. Wherever possible, our liability for breach of any condition, warranty or guarantee is limited, at our option, to: · replacement of the product;· repair of the product; · payment of the cost of having the product repaired; or· such other fair and reasonable remedy as we are ready and willing to provide. We won’t be liable for any consequential loss or damage or other direct or indirect loss or damage, except where we are unable to limit or exclude such loss under the ACL. If for any reason the ACL doesn’t apply to an order you place with us (for example, if you purchase the product for re-sale with our authorisation or if you are purchasing from outside Australia), then we exclude all liability to you and we’ll only refund an order placed if we can’t fill it, if we think it’s reasonable to do so, or otherwise as agreed in writing. Please choose carefully as we do not offer refunds for change of mind. To make an ACL-related claim, please contact us at sunsetlaneboutique@outlook.com.au

Refund Procedure If your goods are damaged or defective in any way on delivery, please contact us at sunsetlaneboutique@outlook.com.au as soon as possible to arrange a suitable remedy, such as return, exchange or store credit. Upon contacting us we require proof of purchase. An exchange or store credit of any kind can only be given to the purchaser. We recommend tracking on return postage. Please note that you are required to inform us of any fault with the goods in the period from delivery until the fault or problem would reasonably be expected to appear. Based on the nature of our products, we estimate this period to be approximately 7 days from arrival. Items must be returned to us and received by us before an exchange can happen. Upon return of the damaged or faulty items, you will have 30 days to return the item to us (this includes the postage time). We have a right to reject any exchange on items that are not returned in the original state eg; tags must be attached, Items must not have been worn or washed, no makeup or tan stains. All our items are inspected before postage. No refund for change of mind. Please note there will be colour variances on different devices which does not allow cause for refund.

Dispute resolution If a dispute arises out of these conditions or if you are unhappy with your product for any reason, we ask that you contact us in the first instance and we will do our best to resolve the issue to our mutual satisfaction quickly, cheaply and efficiently. If we’re not able to resolve it within thirty (30) days, we’ll go to mediation in Queensland (unless we agree to an alternative venue in writing) and split the costs of that equally. If the dispute still isn’t resolved within thirty (30) days of the mediation, either of us can ask the mediator to terminate the mediation and the mediator must do so. Each of us agree that we won’t commence any proceedings in a Court or Tribunal until we’ve complied with this clause (unless of course we’re seeking interlocutory relief).